Kiosks, ATMs and TVs that every customer can use.
Self-service hardware is where an inaccessible screen becomes a locked door: there is no one at the counter to help. We assess the device and the software on it against the standards written for hardware, and give your vendor a change list they can act on.
What we assess
The device, and the software on it.
ATMs and cash machines
Speech output through the headphone socket, tactile keypads, screen time-outs, privacy of spoken balances, and every step from card entry to receipt.
Kiosks
Ticketing, check-in, KYC, queue-token and government service kiosks: reach, text size, audio mode, and whether a task can be finished without help.
Smart TVs and set-top boxes
TV apps and menus driven by a remote: visible focus, voice guidance, captions and audio description that can be switched on without sight.
Payment terminals
PIN entry, tactile marks, audio cues and on-screen prompts on card terminals and point-of-sale devices.
Kiosk-mode web and Android apps
Where the device runs a web or Android app, our platform captures it screen by screen, the same way it captures websites and phone apps.
Procurement and vendor checks
An assessment before you buy or roll out a device, so accessibility is in the contract, not a retrofit.
ATMs and cash machines
A withdrawal, start to finish, without sight.
Kiosks
Within reach, readable, and finishable alone.
Smart TVs and set-top boxes
Every menu reachable from the remote.
How we assess
On the device, against the hardware standards.
Scope
We list the device models, software versions and the tasks customers come to do, and agree which sites or branches to visit.
Capture the software
Where the device runs a web or Android app, the platform captures every screen and checks it against WCAG 2.2.
Test on the device
Specialists complete each task with headphones, the keypad, the remote and a seated reach, and record what happens at every step.
Decide every clause
A position on each applicable clause of EN 301 549 and IS 17802, with the evidence behind it.
Vendor change list
What to change in the software, the firmware or the enclosure, ordered by the barrier it removes.
Re-test
Every fix checked again after the vendor's next software or firmware release.
Rules that apply
Standards written for hardware.
- EN 301 549 and IS 17802: clause 5 for devices with closed functionality and clause 8 for hardware, with clauses 9 to 11 for the software they run.
- RBI's directions to banks on accessible banking, including talking ATMs with braille keypads.
- The European Accessibility Act: ATMs, ticketing and check-in machines, payment terminals and TV equipment sold in the European Union.
- The ADA Standards and Section 508 in the United States, including ATMs and fare machines; the CVAA for TV equipment and menus.
- The RPwD Act 2016 in India, for services offered to the public.
Tell us which devices your customers use.
We will come back with the models, tasks and clauses in scope, and a fixed price.
Request a scope and quote →